System message: The owner's response is attached at the bottom of the surfers' message
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The surfers' expert: We were in a B&B last week, the B&B was low level, cobwebs on the lamps and in the ceiling, the main problem was that the jacuzzi was dirty and full of dead bugs when we arrived, I had to wash it, and after that we decided to try to use it anyway and when we turned it on it came out full Dirt from the air vents, it really ruined the experience of the zimmer, the photos and the description on the website do not reflect what you get and it is certainly not worth the price, to the credit of the hosts, it can be noted that they lowered the price to 400 NIS and cleaned and arranged the room when we went out to dinner, nevertheless the experience Ours just wasn't good and I don't recommend coming
The hosts' response: This is a young couple who stayed at a B&B for one night in the middle of the week. Towards evening they called and complained about two things that seemed a bit "strange": according to them, the sheets "were not clean". And "dirt came out" from the jacuzzi. Indeed, during the telephone conversation, we immediately told them that it was not possible and their answer was: "Okay, we'll get rid of the bedding issue."
We agreed with them that when they went out to eat at the restaurant we would go into the B&B to check what was going on. Indeed, we checked: the sheets were completely clean . Even in the jacuzzi there were no signs that the "include" had left it. This fits well with the fact that after each guest we thoroughly disinfect the jacuzzi, including pressure washing the jets.
In any case, we did a repeated pressure wash (which also produced zero dirt), and we did a general tidiness in the B&B including changing towels. As part of our professional approach, and despite the suspicion we had that the strange complaints were intended to obtain a discount in an improper manner, we decided to give them a discount at the time of payment.
As mentioned, we insist that there has been no blemish in the maintenance of the B&B and the opinions of the other guests will attest to this, as well as the fact that the summit guide conducts strict maintenance checks and highly recommends us.
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