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System message: at the end of the surfer's message, the response of the owner of the complex is given
Surfer's opinion:
The place, at least according to the pictures and the writing, exudes luxury, but it is far from reality. The price is 2500 NIS per night. The price is high by all accounts and I thought I would get full value for the price. Unfortunately, it started with a blockage in the shower that needed to be fixed, with facilities that did not work. I found myself with a service person on the phone. Trying to fix the movie system that didn't work, a garden that is not maintained and clean, a bed that was supposed to be adjustable but it probably was once because it didn't work, a reasonable breakfast except that I found a hair in the salad, the smell of cows is very strong because it borders a barn in short at such a price There are plenty of other places.
The response of the owners of the complex:
Chen Hello!
First, I thank you for the time you spent here, a second time if I'm not mistaken :)
Indeed, Alma is a suite aimed at an audience that knows how to appreciate quality, and cases like these are not acceptable to us either. I will explain:
A blockage in the shower is something not really expected, and it was indeed fixed immediately. The movie streamer decided to strike right before Shabbat, and unfortunately you were left with only YES.
Regarding the garden - indeed there are two trees that bloom this season and quite "dirty" the yard with their fruits. Therefore, in the coming weeks we will move the trees to a more distant location and plant suitable ornamental trees in their place. We will try to find a time when there are no guests to carry out the matter (a bit difficult for us, given the demand).
Regarding the bed - it is perfectly fine and I regret that you did not ask for assistance in activating the control. I will take this into account and prepare operating instructions for future guests which I will attach.
The barn of one of the neighbors undergoes a periodic wash from time to time, and unfortunately it probably produced unpleasant odors during one of the washes during your stay.
It's really not that pleasant, and as you remember, I gave you compensation for a body treatment/hour at the house's expense. If you stay here again, I'd be happy to offer you another treatment as compensation.
Again, thanks for the feedback. We will continue to do our best here, and offer excellent service, as the many reviews on the site will testify.
Best regards, Yoel
The opinion was written by:
We stayed this week 1/28/15 in the accommodation suite in Alma, and it was a perfect experience!!!!!
There was not one thing that was less than excellent, the amazing complex of the pool and the cozy garden, the spacious living room with a sound system and a wide selection of movies, the heating of the fireplace which was wonderful...
There was simply not one thing that wasn't suitable for pampering.. including an adjustable bed, pleasant lighting, and of course a delicious and homemade breakfast!!!
The hostess was very pleasant and cordial, and after explaining all system operations. The suite, we were provided complete privacy in all the courtyard complexes!!
In short, highly recommended
We have already been to several prestigious B&Bs in Israel and the hospitality experience here exceeded all of them.
Beyond the amazing heated and covered pool in winter (we left it at the end of December at 12 midnight), the pampering jacuzzi,
The cinema screen, the lighting, and the surround sound from all the walls + the huge library of movies and live performances + the popcorn (the joy of the little details),
The shanty float in the yard, automatic blackout curtains, the romantic fireplace,
The huge B&B compared to others, the amazing design,
The important silence and privacy,
The concern for the guests was also evident in the small details and in relation:
Yoel kindly explained everything we had arrived at (while picking up a crumb for me
from the floor he found while explaining)
And Orly was sweet and kind the next day with the indulgent breakfast.
In the registered B&B you could find an espresso machine and a chocolate latte,
Jars of cookies, wine, seasonal fruit, a fully equipped kitchen and a refrigerator waiting with milk
delicacies etc.
was very indulgent. Recommend wholeheartedly.
As someone who has been to quite a few B&Bs in her life, this is definitely the most amazing and well-invested B&B there is!
Crazy value for the price. Endless pampering, above all exceptional hospitality, absolute privacy, and a breathtaking view.
Feel like kings in a luxurious and exceptional B&B
We will definitely come back here again on our next birthday!
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