Nice place, but there are problems. do not recommend
System message: The hosts' response immediately after the surfer's opinion
Golash Hvad: At first glance, the room we entered looked very beautiful and impressive. Then the problems are revealed.
1. Next door to the room we got, there is a chocolate workshop that starts working at 8:30 in the morning. They are very nice but still make a noise that we woke up from. We had to put earplugs in order to continue sleeping.
2. The room we got is right on a street. It is indeed a picturesque Jerusalem alley, but there is still no feeling of privacy when you want to open the windows and let daylight and fresh air enter the room.
3. In the room we received, the ceiling was relatively low and, therefore, it was not possible to put a normal wardrobe in there. There is a low and uncomfortable wardrobe. Will not suit people with a height of 1.80 and above.
4. The breakfast at "Ein Kerem Inn", very simple and casual food. I have already been to much less prestigious B&Bs that served a breakfast prepared by the owner of the B&B and it was much tastier and more expensive.
5. Beyond all the above problems, when my partner and I arrived at the place, we discovered to our great dismay that the base of the bed was broken. Since it was late, there was no one to talk to anymore and we had to take out the mattress and sleep on the floor. The owner of the guesthouse compensated us with a massage at his expense. He repaired the bed relatively quickly, but the repair was rough.
6. It should be added and said - there is no eating area or equipment for heating food. This is not necessarily a bad thing, but simply a fact that needs to be taken into account.
In conclusion, the concept is beautiful, the design too, but there are fundamental problems because of which I will not recommend my friends to stay there.
The hosts response:
Hello David
I would like to respond to the review following your stay at Hotel Montana
On the day you stayed, you arrived at the hotel to check in early and stayed in the room until you returned at night
According to you, the bed was broken - and you only discovered it at night. Unfortunately, you decided not to contact me so that I could fix the bed, but preferred to sleep on the floor, which is a shame. This decision was wrong because there is a maintenance and cleaning team just for this kind of cases - and apparently the bed was repaired in a short time.
As compensation, you received a 45-minute couple's massage as a gift.
Regarding breakfast:
The meal is served in a restaurant next to the hotel and with which we work regularly and fully.
Regarding the level of food and service - our customers are given the choice to choose from the variety of breakfast offered on the inclusive menu
Omelettes, cheeses, salads, shakes, breads, hot drinks and more and more...
If your choice is not to your liking, you can replace it immediately or alternatively receive a monetary credit or any other preference of yours with the intention of providing the highest service.
Unfortunately you again chose not to comment on it in real time until this review.
Regarding the design of the suite:
The suite in which Lantam was built for about 500 years and is a testimony to what happened in Ein Kerem hundreds of years ago. In order to preserve the original design, we had to carry out long restoration work until the final result, the suite is built so that its walls are rounded to one point like a dome, therefore there are corners in the room that are not intended for standing.
It is important to note that there is no height problem in the room even for a person over 190 cm tall.
In order not to damage the design of the room, we decided to place the cabinet at a low height to allow flow in the design space. It should be noted that the bed is king size 200 x 220.
In principle, the suite does not have a dining area, but there are 2 designed armchairs and a coffee table, as well as a sitting area.
In addition, the suite has a sophisticated coffee machine that grinds fresh coffee beans and froths milk automatically, as well as a coffee and tea corner, a bottle of wine, a bottle of champagne and fruits like the king's hand.
I would be more than happy if you would also raise your complaints in real time - in my opinion you would have more fun and receive better service.
Best regards
Dawn
hotel manager
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