ומותאמת לכמות האורחים (2 מבוגרים)
System message: The hosts' response immediately after the surfer's opinion
In conclusion, the concept is beautiful, the design too, but there are fundamental problems because of which I will not recommend my friends to stay there.
On the day you stayed, you arrived at the hotel to check in early and stayed in the room until you returned at night
According to you, the bed was broken - and you only discovered it at night. Unfortunately, you decided not to contact me so that I could fix the bed, but preferred to sleep on the floor, which is a shame. This decision was wrong because there is a maintenance and cleaning team just for this kind of cases - and apparently the bed was repaired in a short time.
As compensation, you received a 45-minute couple's massage as a gift.
Regarding breakfast:
The meal is served in a restaurant next to the hotel and with which we work regularly and fully.
Regarding the level of food and service - our customers are given the choice to choose from the variety of breakfast offered on the inclusive menu
Omelettes, cheeses, salads, shakes, breads, hot drinks and more and more...
If your choice is not to your liking, you can replace it immediately or alternatively receive a monetary credit or any other preference of yours with the intention of providing the highest service.
Unfortunately you again chose not to comment on it in real time until this review.
Regarding the design of the suite:
The suite in which Lantam was built for about 500 years and is a testimony to what happened in Ein Kerem hundreds of years ago. In order to preserve the original design, we had to carry out long restoration work until the final result, the suite is built so that its walls are rounded to one point like a dome, therefore there are corners in the room that are not intended for standing.
It is important to note that there is no height problem in the room even for a person over 190 cm tall.
In order not to damage the design of the room, we decided to place the cabinet at a low height to allow flow in the design space. It should be noted that the bed is king size 200 x 220.
In principle, the suite does not have a dining area, but there are 2 designed armchairs and a coffee table, as well as a sitting area.
In addition, the suite has a sophisticated coffee machine that grinds fresh coffee beans and froths milk automatically, as well as a coffee and tea corner, a bottle of wine, a bottle of champagne and fruits like the king's hand.
I would be more than happy if you would also raise your complaints in real time - in my opinion you would have more fun and receive better service.
Best regards
Dawn
hotel manager