- The Consumer Protection Law allows the cancellation of the order within 14 days from the date of placing the order or receiving confirmation of the order (whichever is later), and this with a charge of 5% of the value of the order or NIS 100 (whichever is the lower). At the same time, if a cancellation notice is given by the customer within 14 days from the date of placing the order or receiving confirmation of the order (whichever is later), but within 7 working days or less from the start date of the ordered accommodation, the cancellation is without credit and the customer will be charged the full cost of the order . In any case where cancellation fees will be charged as detailed above, the charge will be made using a credit card whose details were provided at the time of placing the order.
- After 14 days from the date of the reservation, the charge will be as follows: In case of cancellation of the reservation between 30 days from the date of reservation and 20 days from the date of accommodation, the guests will be charged the advance cost of 10% of the transaction value.
- Cancellation between 19 days and 7 days before the meal will be charged 50% of the order value.
Cancellation fees during peak periods and special events:
That is, cancellation during the months of July and August and on the eve of Hag and Holiday, including Rosh Hashanah, Sukkot, Passover and Shavuot (above and below: "peak periods"), when the entire order was made through a remote seller as defined in the Consumer Protection Law. The cancellation conditions according to the Consumer Protection Law, beyond 14 days will be charged
The orderer pays the full cost of the order.
Cancellation made up to 24 hours from the moment of placing the order - the deposit will be returned in full.
